Privacy Policy
Last updated: 16th of September 2024
1. Introduction
This Privacy Policy describes how the application “Warm” (“we”, “our”, or “us”) collects, uses, and discloses your personal information when you use our mobile application (“App”). By using the App, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of information:
2.1 Personal Information
- User Information: When you register for an account, we collect your email address, username, and other information necessary for the account creation process.
- Group Membership: Information about the care groups you join or create, including group names and member lists.
2.2 Activity Data
- Messages and Activities: Messages you send within groups and activities you perform are stored in our database. These are retained even if you delete your account, unless the entire group is deleted.
- Last online: We store information about when you were online.
3. How We Use Your Information
We use the information we collect in the following ways:
- To provide and maintain our service: To manage your account, interact with other users including providing customer support.
- To manage group memberships: To allow users to join and participate in care groups.
- To improve our service: To understand and analyze how you use our App to develop new features and improve functionality.
4. Data Sharing and Disclosure
We do not share your personal information with third parties except in the following cases:
- With your consent: We may share your information with third parties if you give us permission to do so. This will always be initiated from you as a user. Warm will not share your information specifically with a third party. We take data privacy very seriously.
- For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal information, including your membership in care groups. However, messages and activities you have performed will be retained unless the entire group is deleted. You can still delete your own messages before leaving a group or deleting your account.
6. Data Security
We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Your data is encrypted at rest and during transit to our servers. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request copies of your personal information.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: You have the right to request that we erase your personal information, under certain conditions.
- Restriction of processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Object to processing: You have the right to object to our processing of your personal information, under certain conditions.
- Data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: support@warm.family